ABOUT US
We deliver value-based outcomes through Conversational Commerce
Collaborating with top global platforms & brands to deliver measurable success
Connection
A meaningful connection enables a collaborative focus on a shared outcome
Agility
Focusing on a collaborative outcome requires agility and understanding
Success
Focusing on your customer’s success, will enable and deliver your success
Why we founded Conversationality
We founded Conversationality with a passion for delivering outcomes that matter to our customers and drive their individual success. Through collaboration with leading platforms and partners, we're building new standards for consumer experiences & conversational engagements that deliver great experiences and help make your customers' lives easier!
Our collective 50 years of experience has seen us work with world-leading brands, driving innovation and delivering multiple world 1st’s in Conversational-AI experiences. From live chat to messaging; automations, intelligence and generative AI - we have the expertise and insights to ensure your success!
How we deliver value
We deliver value by connecting through conversations that focus on delivering outcomes, not just technology. We employ proven methodologies that deliver increased profitability and revenue to your customers, which improve peoples lives and create enjoyable customer relationships and experiences.
To facilitate this we leverage specialist knowledge and an extensive network in all areas of Conversational-AI: Solution Consulting, Conversational Design, Customer Success, Operations Excellence, Technical Architecture, Project Launch, Programme Management, Messaging Agents, & more…
What we do
Our core focus is in three areas; Delivering value based outcomes through conversational engagements, providing a unique value proposition in order to deliver conversational commerce through personalised connections, and collaborating with top global brands and platform partnerships to deliver measurable success.
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Conversational Marketing
Learn how the future of brand-to-customer engagements drive revenue & loyalty
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Consulting Value for Brands
Learn how you can leverage our unique experience in Conversational AI to drive market-leading results
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Consulting Value for Vendors
Learn how value-based sales & customer success methodologies can increase revenue & profitability