CONVERSATIONAL COMMERCE
Personalised Real-Time Customer Engagement
Create personalised and meaningful connections with your customers for ongoing relationships!
Increase your targeted marketing engagements & build direct relationships with your customers whilst reducing your dependence on 3rd party Ads and paid search costs
Leverage conversational channels (WhatsApp, Apple Business Messages, Google Business Messages etc) to build personalised engagements with your customers at scale
Bring your brand to life with voice and persona through interactive conversational experiences
The benefits of Conversational Advertising
Drive results through engaging customers from ads into conversations, in your customers favourite messaging channels (e.g. WhatsApp etc)
+5x Click Through Rate
+5x Conversion Rate
+30% Average Order Value
+25% Customer Satisfaction
Continue to engage after Ad opt-in!
The value of Conversational Marketing
After opt-in, engage and create value through a persistent connection with ongoing personalised engagements
Boost engagement & interaction
Create brand ambassadors
Drive incremental revenue by 5x
Increase customer lifetime value
Improve customer loyalty
Conversational outperforms traditional outbound marketing channels
New Conversational channels outperform traditional outbound marketing channels like email / sms
98% Open rate
5x Engagement rate
Rich media = great experiences
Self service through bots & automation
Leverage rich data from conversations!
How We Deliver Value
Conversationality provides a unique value proposition, packaging everything you need to deliver personalised conversational experiences for your customers and results for your business!
Expertise & knowledge, 25 years focus & experience in Conversational AI
How to, playbooks, blueprints and guides for your 1st steps into success
Personalised vision, workshops, strategy, design, objectives, success
Engage your customers in their preferred channel (WhatsApp, Apple etc)
Channel strategy, drive conversations where they are best served (rich features)
Marketing, collaboration with your team / agency for personalised campaigns
Platforms, multiple platform vendors for a variety of focus needs
Conversational design, bots & agents for a seamless customer experience
Delivery & implementation, build, integrations, time to results
Customer success optimisation & ongoing performance management
Ongoing support, service based support requirements
Flexible pricing based per outcome or engagement