CONSULTANCY FOR BRANDS
Conversational AI Consultancy for Brands
Developing your Conversational AI strategy for success by creating & capturing value through meaningful connections with your customers
Gain insights and develop a plan through independent expert knowledge on how to drive your conversational AI programme and strategy to meet your individual goals and transform your business
Comprehensive best practice guidelines based on successful implementations across the world’s largest finance, telco and utilities brands, covering both technological and operational aspects to deliver market-leading results
Understand what capabilities are needed to help you realise value from your ‘Conversational AI’ programme
Maximise ROI by aligning solutions with your core objectives and desired outcomes.
Drive Sales
by +25%
Reduce OPEX
by 50%
Drive the Highest CSAT Scores
“Conversational AI is a Win - Win - Win:
Our customer's love it, Our agents love it, and it's delivering great results for the business!”
Implementing a Conversational AI strategy that delivers results is a complex transformation.
Through our consultative approach and our expertise in delivering Conversational AI solutions at scale with some of the world's largest brands, we can assist you in aligning your objectives with proven methodologies that enable organisations to develop and execute plans to achieve tangible results.
Our aim is to support you
Our aim is to support you in fully realising the potential of conversational AI and in generating significant value for your business by bringing together the following dimensions:
Channel Strategy
Strategically drive conversations in journeys powered by channels where they are best served
Discovery Workshops
Creating and capturing what initiatives are important to execute your strategy
Programme Health Check
Understand your brand’s current performance and benchmark by industry verticle
Measuring Success
Understand what metrics can be used to track outcomes across the customer lifecycle
Identify Gaps
What capability enablers (people, process, technology) are needed to realise value
Strategic Objectives & Priorities
Improve the business value and create advantage through prioritised initiatives
Platform & API Integrations
Utilise tools, integrations and processes to drive efficiencies with the right outcomes
Review & Optimisation
Cross-channel analysis and KPI’s for overall process improvement and optimisation
Use Case Identification & expansion
Identify and engage new use cases, based on customer intent demands and brand objectives
Conversational design
Deep expertise on design, bot persona, workflow, hand-over, dialogue, testing, feedback loop & more
Blueprint for Operations
Manage operations for success and drive greater efficiencies through proven async methodologies
Automation & AI
Free up agents for maximum efficiency and future-proof the operation